Complaints Case Handler - Essex

  • Location

    Essex

  • Discipline

    Administration / Business Support

  • Job type:

    Permanent

  • Benefits:

    £20,000

  • Published:

    2021-06-09

  • Expiry date:

    2021-07-21

Our client, a successful multi-branch independent Estate Agency, are looking for a Complaints Case Handler to join their customer relations team in Rochford.

The right candidate will have a good knowledge of the property market and have experience looking into and delivering a strong customer service to complex customer concerns.

Duties will include, but will not be limited to:

  • Evaluate customer’s key concerns
  • Respond to inbound calls, emails, and letters
  • Investigate through reference to records and discussions with staff involved
  • Communicate and build good relationships through empathy and diplomacy

The successful Complaints Case Handler will have:

  • Able to meet deadlines
  • Have a good eye for detail and accuracy
  • Good knowledge of word
  • Have good time management

In return, our client is offering:

  • Working hours Monday to Friday  09.00 – 17.30
  • £20,000 basic salary

Due to high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful.

This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.