Customer Service Advisor - Watlington

  • Location:

    Oxfordshire, Watlington

  • Discipline:

    Property

  • Job type:

    Permanent

  • Benefits:

    £25,000 - £27,000

  • Published:

    14-09-2024

  • Expiry date:

    26-10-2024

  • Reference:

    5052

My client an established multi-group that offers a wide range of property services across the UK is seeking to grow its team of Customer Service Advisors in the surrounding Oxford area. 

As a Customer Service Advisor you will be part of a busy service team and will be responsible for assisting in the progress of the day-to-day running of each of their departments which can lead to a fantastic opportunity for a long-term career with progression. 

Ideally, they are looking for someone with a background in working within the property industry in customer care or admin, however, would consider someone with a strong admin or customer service background. 

This is an exciting and very rewarding opportunity to join a highly successful and growing business that's not to be missed!

The successful Customer Service Advisor will be offered:

  • £25,000 - £27,000
  • Progression opportunities
  • Parking
  • Overtime paid

Customer Service Advisor requirements:

  • Excellent communication skills; both written and verbal
  • Ability to communicate correctly and clearly with all customers and Service Providers
  • Excellent documentation skills
  • Experience in administration
  • Good problem-solving skills
  • Ability to prioritise time quickly and effectively in various departments
  • Work successfully in a team environment as well as independently

As a Customer Service Advisor, your role will involve:

  • Develop an understanding of the company’s profile to ensure that both customers and service providers can be helped through each process
  • Ensuring that all service providers are spoken with daily and responded to accordingly via email or telephone.
  • Work effectively across a variety of communication channels: Phone or email
  • Maintain customer records and refer potential leads to the sales department
  • Report customer complaints and escalate issues when necessary 

Working hours:

  • Monday to Friday 8:30 AM – 5:30 PM or 9:30 AM – 6:30 PM (On rota)
  • Occasional Saturday (offered as Overtime)
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