Service Team Adviser - Watlington

My client an established multi-group that offers a wide range of property services across the UK is seeking Service Team Advisers. This is an exciting and very rewarding opportunity for a strong experienced property professional to join my client's fast-growing business in Oxfordshire yet cover the whole UK.

You will be part of a busy Service team and will be responsible for assisting in the progress of the day to day running of each of our departments which can lead to a fantastic opportunity for a long-term career with progression

As a Service Team Adviser your role will involve:

  • Develop an understanding of the company’s profile to ensure that both customers and service providers can be helped through each process
  • Ensuring that all service providers are spoken with daily and responded to accordingly via email or telephone.
  • Work effectively across a variety of communication channels: Phone or email
  • Maintain customer records and refer potential leads to the sales department
  • Report customer complaints and escalate issues when necessary 

To be considered for the Service Team Adviser role you must have:

  • Excellent communication skills (Written and Verbal)
  • Ability to communicate correctly and clearly with all customers and Service Providers
  • Excellent documentation skills
  • Experience in administration
  • Ability to compose a grammatically correct, concise, and accurately written response to both client and service providers.
  • Good problem-solving skills
  • Ability to prioritise time quickly and effectively in various departments
  • Work successfully in a team environment as well as independently

Working hours:

  • As a Service Team Adviser, you’ll be required to work Monday to Friday 8:30 AM – 5:30 PM or 9:30 AM – 6:30 PM (On rota), occasional Saturday (offered as Overtime)

Salary/Package:

  • £22,000 - £25,000 Basic
  • Commission and other progression opportunities.

​​​​​Due to the high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful.

This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.

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