Head Of Lettings - Norwich

  • Location

    Norwich, Norfolk

  • Sector:


  • Job type:


  • Salary:

    Up to £40000 per annum

  • Contact:

    Jack Pickering

  • Email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Consultant:

    Jack Pickering

Our client, an independent estate agent is seeking a Head of Lettings to join the department and to become an integral part of driving and developing the business. We have an exciting opportunity for an energetic, experienced Lettings professional to lead an established team with a focus on property management and with experience of delivering new business across Norfolk and East Anglia.

The skills required for this role will include:

  • Experience in valuations and listing of residential rental properties
  • Ability to train, manage, mentor and motivate staff
  • Excellent sales ability
  • ARLA or MARLA qualified
  • High standards of customer service skills
  • Good telephone manner and positive attitude
  • Well presented, ambitious and self-motivated
  • Knowledge of the Norfolk market

Key responsibilities will include:

  • Leading and supporting the department
  • Managing a property portfolio
  • Managing property maintenance issues
  • Managing relationships with landlords and tenants
  • Ensuring the entire portfolio is managed to an agreed standard that delivers exceptional customer service
  • Ensuring the team liaise with their landlords on a regular basis, keeping good rapport and maintaining a high level of service
  • Providing landlords with professional advice in ensuring their properties are compliant and in good repair
  • Liaising with Client Finance in relation to the return of deposit and disputes and rent arrears
  • Working with existing landlords to increase their portfolios
  • Reviewing and sourcing contractors
  • Working within a multi-disciplinary firm and liaising with other professional departments

Our client put a high value on the effectiveness of the team and the cultural ethos of the business, both outward facing towards customers, and internally between all team members. This is an excellent opportunity for the right individual to find a place to thrive.

Salary: £30,000 Basic, £40,000 OTE

Working hours: 9am - 5:30pm, Monday to Friday (37.5 hours per week)

GCB Agency Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.