Helpdesk Operator - Norwich

My clients a Commercial RICS Regulated Chartered Surveying Practice offering a full range of Building Consultancy and Project Management services throughout the U.K, are looking for a new Helpdesk Operator to join their busy team based in Norwich.

Responsibility include:

  • Receipt of customer orders via access to customer portal
  • Accepting works orders
  • Booking of appointments if required
  • Calculating required materials and creating listings
  • Ensuring stocks of materials is kept up to date and meets requirements
  • Organising Job routes to best utilise staff
  • Liaising with contractors for completion information
  • Completing and invoicing works upon completion
  • Running and providing reports as per KPI schedule
  • Data management and Excel experience
  • Other duties as and when required by the business

Working Hours:

Working hours are generally Monday to Friday 8.30am to 4.45pm although you may be required to work longer hours on occasion. These may change as the role becomes established


  • This role would suit someone with the following experience ;
  • Understanding of construction / maintenance systems or Online Customer portals
  • Some Knowledge of construction materials or safety terms would be advantageous
  • Controlling Staff movements
  • Data recording with an emphasis on Excel competencies
  • Invoicing on completion of works
  • Strong Computer and Communication Skills
  • Customer Service

Salary and Benefits:

  • Salary expectation Between £18-25k depending on experience
  • 20 Days holiday plus bank holidays. Increasing based on length of service

GCB Agency Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.