Helpdesk Operator - Norwich

  • Location

    Norwich, Norfolk

  • Sector:

    Admin & Business Support

  • Job type:


  • Salary:

    £18000 - £25000 per annum

  • Contact:

    Jack Delorme

  • Email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Consultant:

    Jack Delorme

My clients a Commercial RICS Regulated Chartered Surveying Practice offering a full range of Building Consultancy and Project Management services throughout the U.K, are looking for a new Helpdesk Operator to join their busy team based in Norwich.

Responsibility include:

  • Receipt of customer orders via access to customer portal
  • Accepting works orders
  • Booking of appointments if required
  • Calculating required materials and creating listings
  • Ensuring stocks of materials is kept up to date and meets requirements
  • Organising Job routes to best utilise staff
  • Liaising with contractors for completion information
  • Completing and invoicing works upon completion
  • Running and providing reports as per KPI schedule
  • Data management and Excel experience
  • Other duties as and when required by the business

Working Hours:

Working hours are generally Monday to Friday 8.30am to 4.45pm although you may be required to work longer hours on occasion. These may change as the role becomes established


  • This role would suit someone with the following experience ;
  • Understanding of construction / maintenance systems or Online Customer portals
  • Some Knowledge of construction materials or safety terms would be advantageous
  • Controlling Staff movements
  • Data recording with an emphasis on Excel competencies
  • Invoicing on completion of works
  • Strong Computer and Communication Skills
  • Customer Service

Salary and Benefits:

  • Salary expectation Between £18-25k depending on experience
  • 20 Days holiday plus bank holidays. Increasing based on length of service

Due to high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful.

This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.