Property Manager - Fakenham

Are you ready to join a well-established holiday lettings agency that prides itself on delivering exceptional guest experiences across North Norfolk?

What’s on offer? Up to £32,000 basic, annual salary reviews, excellent long-term career prospects and the opportunity to join a friendly, supportive and family-owned business within the growing holiday cottage industry.

My client is continuing to grow following ongoing success and is now looking for a Holiday Property Manager to help support and manage a portfolio of over 300 high-quality holiday cottages across North Norfolk. This is a varied and fast-paced role, involving guest relations, property inspections, booking management and coordinating housekeeping and maintenance issues, all within a professional and supportive team environment.

To be considered for the Holiday Property Manager role, you must have:

• Previous customer service experience, ideally working with high-end clientele
• Good local knowledge of North Norfolk and nearby attractions/restaurants
• A genuine passion for delivering exceptional customer experiences
• Excellent organisation, communication and time management skills
• A personable, approachable and professional manner
• Confidence in handling customer complaints calmly and professionally
• Ability to multitask and problem-solve under pressure
• Full clean driving licence
• Strong IT and administrative skills
• Excellent attention to detail
• The ability to work flexibly and collaboratively within a small team

Working hours:

• Full-time hours
• Monday to Friday
• Flexibility required during busy holiday periods

Our client is offering the successful Holiday Property Manager:

• Basic salary up to £32,000 
• Annual salary reviews
• 28 days holiday, including bank holidays
• Company pension scheme
• Long-term career progression opportunities
• Friendly and supportive working environment

As a Holiday Property Manager, your role will involve:

• Managing a large portfolio of holiday cottages across North Norfolk while maintaining exceptional service standards
• Taking telephone bookings and advising guests on suitable holiday properties
• Assisting guests during their stay and resolving housekeeping or maintenance issues efficiently
• Liaising with the maintenance team and local contractors to coordinate repairs and property works
• Handling customer feedback and resolving complaints promptly and professionally
• Processing guest feedback and following up where required
• Managing reservations and customer records using agency booking software
• Carrying out regular property visits and inspections
• Supporting property owners and guests throughout the holiday experience